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Shipping Policy: US and Canada

4/6/2006


Tamarinda ships to the US (including Puerto Rico) and Canada. In Canada however, we cannot ship reed diffuser fragrance products. Canadian customers should refrain from ordering these items and they will be removed from the cart and the total will be credited accordingly.

Shipping Time -- Most orders received before 1:00PM CST will ship the same day, provided the product ordered is in stock. Most orders received after 1:00 PM will ship the next business day. Orders are not processed or shipped on Saturday, Sunday and USPS Holidays, except by prior arrangement.

We cannot guarantee when an order will arrive due to inclement weather, carrier issues or other concerns outside of our control. Consider any shipping or transit time offered to you by Tamarinda, the US Post Office, other carriers, or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Tamarinda's Flat Rate Shipping charge of $4.95 is applicabel to any size order. Whether your order is for 1 bar of glycerin soap or 100, $4.95 is all you pay! 99% of our orders will ship USPS Priority Mail for fast delivery. However orders under 14 pz. will ship USPS First Class Mail. Shipping charges are easily viewed within the shopping cart. When your order ships, you will receive an email with the USPS tracking number. All orders are insured against loss or damage. If your Tamarinda order arrived damaged from the carrier (USPS), customers must notify Tamarinda immediately in order to rectify. All original packaging should be retained and if possible, customers should take a photo of the damaged packaging and items.