Tamarinda will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship within 30 days from the date of purchase. Tamarinda will cover the cost of the return shipment in such cases. In addition, should a fulfillment mistake occur that results in the shipment of incorrect product to you, customers must notify Tamarinda within 14 days from the date of purchase. Tamarinda will reimburse customers for the shipping return and will correct the order.
For all other returns, Tamarinda will refund the purchase price, less the original shipping cost. The purchaser will be responsible for shipping costs of the return shipment. For exchanges, customers are also responsible for shipping costs associated with the return of products and for shipment costs of exchanged/replacement products.
Items damaged in transit. All Tamarinda shipments carry USPS insurance covereage. If you Tamarinda order arrived damaged from the carrier (USPS), customers must notify Tamarinda immediately in order to rectify. All original packaging should be retained and if possible, customers should take a photo of the damaged packaging and items.